Tommy Bahama Phone Numbers and Emails

Toll-Free Number:

  • (866) 986-8282
    United States

Customer Service:

  • (951) 849-2056
    Cabazon (Outlet)
  • (805) 482-8868
    Camarillo (Outlet)
  • (386) 350-6668
    Daytona Beach Tanger (Outlet)
  • (251) 943-8868
    Foley (Outlet)
  • (206) 905-2808
    International
  • (504) 309-7068
    New Orleans (Outlet)
  • (909) 912-6688
    Ontario (Outlet)
  • (407) 787-0286
    Orlando (Outlet)
  • (480) 639-1701
    Phoenix Premium Outlet
  • (410) 827-3866
    Queenstown (Outlet)
  • (302) 644-2854
    Rehoboth Beach (Outlet)
  • (904) 808-8680
    St. Augustine (Outlet)
  • (954) 644-8888
    Sunrise - Sawgrass Mills (Outlet)
  • (352) 205-7198
    The Villages (Outlet)
  • (707) 450-0592
    Vacaville (Outlet)
  • (808) 686-9030
    Waipahu - Waikele (Outlet)
  • (774) 210-5222
    Wrentham (Outlet)

Tommy Bahama Email:

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How to Contact Tommy Bahama Customer Service?

Most Popular Number:

(866) 986-8282
United States
Total calls: 195 Issues resolved: 15 Last call: Mar 27, 2024

What Is the Tommy Bahama Corporate Office Address?

The Tommy Bahama corporate office mailing address is Tommy Bahama Guest Services, 400 Fairview Ave. N, Suite 488, Seattle, WA 98109, United States. You can mail official notices and requests to Tommy Bahama Corporation using this address. You can also send your concerns, complaints, and comments to their corporate office, and the customer service team will consider your suggestions and find ways to solve your issues.

If you need to find the address of a specific store, visit the company website and scroll down to the Experiences section. Click the Find a Store button to browse the locations of the company’s stores, restaurants, and retailers.

What Is the Tommy Bahama Customer Service Phone Number?

The Tommy Bahama phone number to contact Guest Services is 1-866-986-8282. The Tommy Bahama customer service is available for information and support daily between 6 a.m. and 5 p.m. PT. The professional assistants will answer your questions and assist with your issues. You can also use this number to get in touch with the official agents at the company corporate office. The International Tommy Bahama contact number to reach the Guest Services from abroad is 1-206-905-2808.

The press representatives can discuss media inquiries at 1-323-874-4073.

You can find the phone number for a specific store by clicking the Find a Store button at the bottom of the site’s homepage.

How Do I Contact Tommy Bahama Support via Email Address?

You can email the company’s Guest Service using the online form on the Tommy Bahama website. Visit their Contact Us page and click the link to fill out the form with your contact information and inquiry details.

You can also reach their Guest Service team using the direct Tommy Bahama customer service email. Send your concerns, complaints, or compliments to guestservices@tommybahama.com, and the customer care agents will get in touch with you to provide the information and support you need. For charity inquiries, write to charityrequests@tommybahama.com. The sponsorship requests can be sent to sponsorship@tommybahama.com. You can email your real estate offers to the company via realestate@tommybahama.com. For media inquiries, email janet@orsipr.com.

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Contact Information

Tommy Bahama Website:

Tommy Bahama Help Center:

Corporate Office Address:

Tommy Bahama
400 Fairview Ave. N, Suite 488,
Seattle, Washington 98109
United States

Other Info (opening hours):

Guest Services Hours

6 AM - 4 PM PT Daily

More contact details

Tommy Bahama Customer Service Reviews

1.9 / 5
Poor
Brian W Evo
Poor customer service and poor quality.

I dont often write reviews unless I get to the point of disgust and frustration. Over the years I have spent several thousand dollars at Tommy Bahama in t-shirts, shirts, shorts, beach gear, hats, leather jackets, and several other products.

A few years ago I bought a stainless steel patio cooler on a rolling stand. I paid roughly $500 for this cooler. However, about two years after the purchase of cooler liner started to crack and to date I have seven or eight pretty serious cracks in the cooler liner. I have contacted customer service and was brushed off because it was passed a year.

I was told to contact Shelter Logic who is the supplier of the cooler and again was told that the cooler is beyond warranty and was brushed off. Hey service agent requested that I send pictures of the cooler, which I did. In the photos it shows that the cooler is very well-kept except the liner is cracked, badly.
When you pay the prices that Tommy Bahama demands it is not unreasonable for the customer to, in return, to demand quality products. Only one of us has kept up their end of the bargain.

This product, at the price paid, should last at least 10 years with no significant deterioration.
I have checked online and realized that several customers are experiencing the same failure, in the same area, with the same cooler. In my opinion this indicates a defective product from their supplier overseas.

Yet Tommy Bahama continues to sell this product knowing it has a problem and not just dragging their feet on addressing the problem for their customers but rather ignoring their customers and placating them with pleasant, caring emails trying to lead you to believe that they really care about you for a customer. Meanwhile, NOTHING IS DONE!!!
I have never bought a product this poorly made and this poorly serviced.
Brian

Read full review
Guest-5114923
Horrible Horrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
3.3

Great customer service experiences at the stores always. But horrible customer service on their 800 #.

They had lost my return. I had bought 3 items online - since my closest 2 stores didnt have my size in the items I wanted. Never again. I kept two but I returned just one of the items - finally found in their possession after my phone calls.

No alerts or communication in the 25 days since I has sent it back. So I had thought maybe it got lost in shipping. I called them and it took 26 minutes just to get this fixed. I dont have that kind of time.

I hope they start stocking larger inventory within the stores.

Because you do not want to order online and try to return it. It is such a waste of my time on a busy day.

Read full review

Summary of Tommy Bahama Customer Service Calls

217 TOTAL
CALLS
04:46 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tommy Bahama?

Return/ Replace Question:

  • “Return”
  • “Replacement part for cooler”
  • “Return swimwear”

Product/ Service Question:

  • “Order a belt”
  • “Broken chair”
  • “Productos defectuosos”

Request for Information Question:

  • “Check on order”
  • “Style question”
  • “Looking for order”

Shipping and Delivery Question:

  • “I paid for a pair of mens sandels on 9/5 through Pay Pal and I have never received them.”
  • “Ask fir fee shipping”
  • “Ordered you size”

Employment Question:

  • “Get my job back”
  • “W-2 Information”
  • “W2”

Cards Question:

  • “In regards to gift cards”
  • “Gift cards”

Payments and Charges Question:

  • “I want my 50.00 coupon”
  • “Charges”

Staff Question:

  • “Customer service”
  • “Complaint with Manager”

Website/ Application Question:

  • “YourWebsite had been down for 2 days”
  • “Phone website problems”

Refund Question:

  • “Refund”

Other Question:

  • “Add to order”
  • “Promal codes”
  • “To get last years w 2”

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